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Scan cover passes

A guest who paid a cover charge at the door has a pass on WhatsApp worth what they paid. At the bar, staff scan it and take each round off the balance.

You will need: the waiter app, signed in with a staff login that has the QR Scanner permission. See Cover charge at the door for how the pass is sold.

1. Give staff the QR Scanner permission

Section titled “1. Give staff the QR Scanner permission”

In the dashboard, open Staff and edit the staff member. Under Permissions, in Waiter Permissions, tick QR Scanner and save.

2. Open the QR Scanner

Section titled “2. Open the QR Scanner”

In the waiter app, tap the person icon at the top of the home screen to open the side menu, then tap QR Scanner. Allow the camera when the phone asks.

3. Scan the guest’s pass

Section titled “3. Scan the guest’s pass”

The Scan QR Code screen opens. Ask the guest to open their pass and hold the QR code inside the frame. The app shows the Available Balance on the pass.

4. Take the amount off

Section titled “4. Take the amount off”

Type the amount of this round. Add the Table No and Bill No, and anything else under Notes (Optional). Press Confirm Deduction. The app shows the Remaining Balance, and the guest’s pass on their phone shows what is left.

Common failures

Section titled “Common failures”
QR Scanner is not in the side menu

The staff login does not have the permission. Tick QR Scanner under Waiter Permissions for that person in the dashboard. If it still does not show, sign out of the waiter app and sign in again.

It says "Camera permission is required to scan QR codes."

The app is not allowed to use the camera. Allow it in the phone’s settings for the waiter app, then open QR Scanner again.

It says "Entered amount exceeds available amount."

The round costs more than is left on the pass. Take off only the Available Balance and charge the rest on the bill.

It says "No Balance Left"

The pass has been fully used. The guest pays for anything more on the bill.

It says "Invalid QR Code or not found."

The app could not find a pass for that code. Ask the guest to open the pass from the WhatsApp message and scan again. If it still fails, find the cover under Cover Charges in the dashboard.

Next steps

Section titled “Next steps”