Skip to content
MunchoMuncho Docs

Payment History

Every payment a guest makes through Muncho lands in one list: table bills, delivery and pickup orders, cover charges, event tickets and payment links. Use it to check a guest’s payment or to reconcile your day.

You will need: a login that can open Payments.

1. Open Payment History

Section titled “1. Open Payment History”

Under Payments in the sidebar, open Payment History. The tiles at the top show Payment records, Net collected and Latest activity for the dates you picked.

2. Filter by channel

Section titled “2. Filter by channel”

Use the tabs to see one kind of payment: All, Dine in, Delivery, Cover Charge, Ticketing or Payment Links. To find one payment, type a payment ID, table, guest name or phone number in the search box.

3. Read a payment

Section titled “3. Read a payment”

Each row shows the guest, the type, the table or number of guests, the method (UPI, card, wallet or netbanking) and the amount. The status is one of:

Status Meaning
Paid The payment went through.
Pending The payment has not completed yet.
Failed The payment did not go through.
Refund pending A refund has been asked for and is on its way.
Partly refunded Part of the payment was refunded.
Refunded The whole payment was refunded.

4. Export

Section titled “4. Export”

Press Export to download the payments in the list, with the payment ID, amount, refunds, net collected and time for each one.

Common failures

Section titled “Common failures”
The list says "No payments yet"

There are no payments in the dates you picked. Widen the date range.

I need to refund a guest

There is no refund button here. Message your Muncho account manager with the payment ID and the order, and we sort it out with you.

Today's numbers do not match my POS

Bills close out at night. Counts for the same day usually line up after the nightly close. If they still differ the next morning, message your Muncho account manager.

Next steps

Section titled “Next steps”