Payouts
A successful guest payment and a settlement into a bank account are separate events. Muncho Payment History helps identify the payment; bank settlement depends on the venue’s connected payment account.
1. Find the payment
Section titled “1. Find the payment”Open Payment History and identify the matching payment using the reference, amount and time. Check its actual status before asking the guest to pay again.
2. Check the bank settlement
Section titled “2. Check the bank settlement”Use the settlement records for the connected payment account where your venue has access. If the account is managed through Muncho, ask support to check the settlement using the payment reference and expected amount.
3. Provide the minimum information
Section titled “3. Provide the minimum information”Share the venue, payment reference, amount and relevant dates through your normal support channel. Never share a payment-provider password, bank login or full unrelated customer statement in WhatsApp.
4. Reconcile the result
Section titled “4. Reconcile the result”Compare the confirmed settlement with the bank entry and your accounting records. A guest receipt or an order marked completed does not by itself prove a bank payout. Do not issue a duplicate refund or collect another payment while this is being checked.