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Plans and the Muncho wallet

Using Muncho’s restaurant tools needs a plan, and every plan has every module. Plans start at Basic: Rs 999 a month billed yearly (Rs 11,999 a year), or Rs 1,199 month to month, with Rs 1,000 of wallet money every month. The bigger plans, Starter, Pro, Max and Ultra, add more wallet money each month and more calls at once, and from Pro up a lower AI call rate. Prices are per outlet, plus 18% GST. Marketing and the website builder are priced separately.

The wallet is one balance that pays for what Muncho does for you as it happens: AI calls, riders and the Muncho fee on deliveries, WhatsApp order updates and pictures. Your plan’s wallet money and any money you add both land in it.

1. Open your wallet

Section titled “1. Open your wallet”

The Wallet line at the bottom of the sidebar shows your balance. Press it to open Billing. Under In your wallet you see:

  • Plan allowance this month: the usage money your plan adds each month. Unused plan money carries over once.
  • Top-up balance: money you added yourself, and when it is valid till.

2. Add money

Section titled “2. Add money”

Press Add money. Type the amount: the minimum is Rs 1,000, and a top-up is valid for 365 days. Pick how to pay:

  • Pay online: instant, and adds about 2% plus GST.
  • Bank transfer: no fee. The money is credited when it arrives.

Press Pay (or Confirm bank transfer). The summary shows GST at 18% on top of the amount.

3. See your rates

Section titled “3. See your rates”

Further down the same page, Rates on your Basic plan (with your own plan’s name) lists every price, grouped by what it buys. All prices are before GST.

Group What is in it
Deliveries Muncho fee: 5% of the bill, online payment fee included. Rider: at cost.
AI calls AI phone call, per minute, charged in 30-second steps. The rate depends on your plan. Phone line, added per minute when the call is on a number Muncho manages. Phone number, per month. Calls at the same time on your plan.
Messages WhatsApp order update, per message: order updates, receipts and login codes.
Images and Videos Image Studio pictures, branded posters and reels.

The Marketing Agent packs are listed under them. Ask your Muncho account manager for the current marketing message rate before confirming a campaign.

4. Check every charge

Section titled “4. Check every charge”

Activity lists every top-up and every charge, such as a rider or the Muncho fee for an order, with the order number.

5. Change your plan

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Press Change plan to see the plans and move to another one. Before you choose a plan, Billing shows Preview and the button reads See plans.

Common failures

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The Pay button stays grey

The amount is under the minimum. Top-ups start at Rs 1,000.

It says "Payment was not completed. No charge was made."

The online payment was closed before it finished. Press Add money and try again, or choose Bank transfer.

It says "We could not reach the payment page."

Try again, or choose Bank transfer, which has no fee.

The page says the balance is running low

The dashboard shows a running-low notice when your balance is low compared with your usage. Press Add money so riders and AI calls keep running.

Next steps

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