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Cover charge at the door

Charge guests at the door and turn what they paid into credit at the bar. The guest pays on their phone, gets a pass on WhatsApp, and your staff take drinks off the pass with the waiter app.

You will need: an admin login to set the charges, and Razorpay connected.

1. Set your charges for each day

Section titled “1. Set your charges for each day”

Go to Events > Configure Charges (admins only). Under Cover Charge Options there is a card for each day of the week. On a day, press Add Charge and fill in:

  • Charge Name: for example “Couple Entry”.
  • Number of People (Pax): how many people the cover lets in.
  • Amount: the price.
  • Expiry: how long the pass can be spent: After a period, Exact date and time, or Never expires.

Press Add Charge to save it. Add as many charges per day as you need.

2. Sell a cover at the door

Section titled “2. Sell a cover at the door”

Go to Events > Create Cover Charge. If you have events, Entry Type lets you pick one; leave it on Walk-in (day templates) to use today’s charges. Under Payee Details, type the Payee Name and Phone Number. Under Select Cover Charge Types, set how many of each charge, and pick an amount under Select Amount (or Custom). Check Total Guests and Total Amount, then press Confirm.

3. The guest pays and gets the pass

Section titled “3. The guest pays and gets the pass”

A Scan To Pay QR code comes up on your screen with the Amount, Expires In, Guests and Status. The guest scans it and pays on their phone. Press Refresh if the status has not changed. Once paid, the screen says Payment received and Muncho sends the guest their pass on WhatsApp, with a QR code and a coupon code.

4. Staff take drinks off the pass

Section titled “4. Staff take drinks off the pass”

At the bar, staff scan the guest’s pass with QR Scanner in the waiter app and press Confirm Deduction. The guest’s pass shows what is left. See Scan cover passes.

5. Cash, card and the day’s takings

Section titled “5. Cash, card and the day’s takings”
  • Events > Cover Charges lists every cover as Paid, Pending, Expired or Refunded. If a guest paid in cash or by card, open the cover and press Mark as Paid.
  • Events > Entry Payments lists every door payment. Press Export to Excel to download it.

Common failures

Section titled “Common failures”
I cannot see Configure Charges

It is for admins only. Staff logins see Create Cover Charge but not Configure Charges. Ask the owner to set the charges.

Create Cover Charge has nothing to pick for today

No charge is set for today’s day. Configure Charges shows “No cover charges configured for this day” on that card. Add one with Add Charge.

The guest did not get the pass on WhatsApp

The message may not have reached their phone. Open the cover under Cover Charges and show the guest the QR code or tell them the code, so staff can scan or apply it straight away. Then message your Muncho account manager with the guest’s number and the time.

Next steps

Section titled “Next steps”