Bills and payment in the waiter app
The waiter app shows bill and payment actions permitted for your role. Follow the venue’s POS and payment procedure rather than using a settlement action as a shortcut.
1. Review the bill
Section titled “1. Review the bill”Open the correct table and inspect its bill, items and totals. Check existing payments before requesting another one.
2. Print or present the bill
Section titled “2. Print or present the bill”Use the available bill or print action when the guest asks for the bill. Printing does not mean the bill has been paid.
3. Check the payment record
Section titled “3. Check the payment record”Open the matching payment details and verify the amount and actual status. For cash or another externally received payment, follow the venue’s authorised procedure before marking anything settled.
4. Confirm settlement when authorised
Section titled “4. Confirm settlement when authorised”Where the payment offers Settle, review Confirm Settlement and the question Mark this payment as settled? before confirming. The staff account needs the relevant settlement permission. A guest screenshot alone is not proof that you should settle a bill.
If settlement fails
Section titled “If settlement fails”Reopen the same payment and check its current state before retrying. Share the bill or payment reference with a manager or support rather than settling a different payment.