Call history
Call History shows the calls for the selected venue. Use the record behind a call rather than treating campaign progress as proof of a successful conversation.
1. Open History
Section titled “1. Open History”Under AI Phone Calls, open Call History. Search by name, number or call reference, and choose the relevant agent or campaign and dates where available.
2. Inspect the call
Section titled “2. Inspect the call”Check its direction, status, duration and agent. Open the call details to review the available recording, transcript, summary and captured result.
3. Distinguish missing data from a failed call
Section titled “3. Distinguish missing data from a failed call”Not recorded or Partial history describes the information available in the record. Listen to an available recording and inspect the context before concluding what the caller experienced.
4. Export the selected records
Section titled “4. Export the selected records”Use the history export and keep the selected period and filters with the file. Treat recordings and customer contact details as private business data, not public demonstration material.