Create an order for a guest
Use an order on behalf of a guest when the order comes by phone or another approved channel. The final save creates a real order, so check the details first.
1. Choose the outlet and order type
Section titled “1. Choose the outlet and order type”Open the create-order action from Delivery or Pickup. Select Outlet and Order type before adding items.
2. Add items and choices
Section titled “2. Add items and choices”Search the whole menu, add the dishes and choose their required options. Review quantities, any discount and the final total. Do not substitute another item without the guest’s agreement.
3. Enter the guest details
Section titled “3. Enter the guest details”Fill in Customer name, Phone and, for delivery, Delivery address. Add a preparation note when useful. Under When, choose the supported timing; a pre-order also requires an available date and time slot.
4. Review and create
Section titled “4. Review and create”Check the outlet, address, timing, items, taxes and charges before confirming the order. Follow the displayed payment-link or payment step. An unpaid link is not a successful payment, and a saved order is not proof it has been prepared.
If no time slot is available
Section titled “If no time slot is available”Choose a time the venue can fulfil or update its approved slot settings. Do not bypass a full or unavailable slot by promising the guest a different time in a note.