Reviews
Reviews help you understand guest feedback. Review the feedback and its context before responding or changing the venue’s settings.
1. Open Reviews
Section titled “1. Open Reviews”Open Customers, then Reviews. Check Recent Reviews and the available review summary for the selected venue.
2. Read the feedback
Section titled “2. Read the feedback”Open or inspect the relevant entry and its available details. A low score alone does not identify the cause; compare the guest’s actual feedback with the visit information you are authorised to use.
3. Check the Google destination
Section titled “3. Check the Google destination”If the guest review link is wrong, an authorised owner can open Settings, then Google, and review the venue’s configured review destination. Save the correct venue link rather than copying another restaurant’s link.
If reviews do not load
Section titled “If reviews do not load”Retry the page and check that you are viewing the right venue. Share the affected page and time with support if the error continues, without exporting unrelated guest records.